“Hardware stores are meccas for devoted DIYers, the spots to both stock up on tools, supplies, and — at the best ones — get better advice than you’ll find in any YouTube video.
While big chains like Home Depot and Lowe’s may offer low prices, our ratings of Delaware Valley retailers suggest they often offer subpar advice and customer service.
Delaware Valley Consumers’ Checkbook regularly conducts unbiased, independent surveys to help consumers know more about where they’re spending their money.
In Checkbook’s latest surveys, only 33% of surveyed customers gave Home Depot “superior” ratings for quality of advice. Lowe’s fared slightly better with “superior” ratings from 39% of surveyed consumers. In contrast, several independent stores in the area received “superior” ratings for advice from more than 90% of their surveyed customers, including Cohen & Co Hardware & Home Goods (615 E. Passyunk Ave.) […]
Originally published by the Philadelphia Inquirer.
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